Registration/Creating Accounts

No. You need to create an account to purchase tickets. This is part of security measures to protect our customers from fraud and identity theft.

It will only take a few minutes. Once you enter all necessary information and click 'Submit', an email message will be sent to the email address you have registered. You will need to follow the instructions in the email to activate your account.

Our intention is to provide fair ticketing services simultaneously to all rugby fans around the world. Also, we need to be able to identify customers and to have everyone agree to the Ticketing Terms and Conditions as a means to prevent ticket fraud and ensure security in the overall event management. Therefore, in order to meet these requirements, tickets will be sold via our official ticketing site only, as it was done in the previous World Cup.

You need an email address to create an account to log in, and also to receive all notifications.

Yes, you can.

Our email address will end with: tickets.rugbyworldcup.com

There is no deadline for creating an account while the tickets are on sale. However, we recommend that you create an account in advance and not wait until the ticket sales date, as we expect a lot of traffic at that time.

No. As a rule, it is one account per person.

No. The email address that you register is used to login to your account. An email address can only be used once.

This is part of our security measures to protect the website from bot frauds.

Once you click on the 'Submit' button at the bottom of the registration page, an activation email message will be sent to your registered email address. You need to follow the instructions in the activation email to complete the registration and activate your account.

If you cannot find the "New Account Activation" email, please check the email address that you provided, including your spam folder, and your mail rejection settings. The address you will have received the email from is 'no-reply@tickets.rugbyworldcup.com'. If you still cannot find it, please send an inquiry via‘Contact Us’ section on the FAQ page with a request to resend the activation email, along with your registered email address, name, address, phone number, and date of birth.

You can activate your account at any time. Check and follow the instructions on the activation email to complete the registration and activate your account.

Please refer to our Privacy Policy.

No. You can sign up for an account free of charge.

Your login details are the email address you registered when creating an account and your password. If you cannot remember your password you can use the 'Password Recovery' link to reset your password.

Your password can be edited on the "My Account" page by clicking the 'Change Password' button at the bottom of the page. You cannot change your login email address on the "My Account" page. If you must change your login email address, please send a "change email address" request via ‘Contact Us’ in our FAQ section. Please provide the following information: previously registered email address, new email address, name, address, phone number, and date of birth.

Yes. Once you click the 'Submit' button at the bottom of the registration page, an activation email message will be sent to your registered email address. You need to follow instructions on the activation email to complete the registration and activate your account.

Yes. You can check and/or change your account details on the 'My Account' page. However, your email address cannot be edited on the 'My Account' page. Please see the answer to the question 'I have changed my email address'.

Your email address cannot be edited on the 'My Account' page. If you must change your login email address, please send a "change email address" request via ‘Contact Us’ in our FAQ section. Please provide the following information: previously registered email address, new email address, name, address, phone number, and date of birth.

Yes. You can change the name on your account on 'My Account' page.

You can change your account details on 'My Account' page.

Please try logging in with the email address you normally use. If you still cannot login, please send an inquiry via the ‘Contact Us’ section on the FAQ page with the following required information: name, address, phone number, date of birth, and any other information you may have used to create your account.

Please click 'Password Recovery' on the menu bar at the top of the page and follow instructions. An email that includes a link for resetting your password will be sent to your registered email address.

You can do that by changing your account details on the 'My Account' page. However, if you deselect "I am a member of the Front Row", you will no longer be eligible to participate in the priority sales for the members of the Front Row.

Your email address cannot be edited on the 'My Account' page. If you must change your login email address, please send a "change email address" request via ‘Contact Us’ in our FAQ section. Please provide the following information: previously registered email address, new email address, name, address, phone number, and date of birth.

To cancel your account, please send a ""cancel account"" request via ‘Contact Us’ in our FAQ section. Please provide the following information: registered email address, name, address, phone number, date of birth, the reason you wish to cancel your account Please note that once you cancel your account, you will not be able to use the same email address to recreate an account.

Yes. You can change your account details on 'My Account' page.

As a general rule, it is one login email (one account) per person, so you cannot create or combine multiple accounts. However, if you have more than one account, you can select one account to keep valid, and have us cancel other accounts. If you wish to do so, please send us a request via the 'Contact Us' section on the 'FAQ' page. Please note that you cannot cancel an account that has been used to purchase tickets.

Your account will be locked after multiple unsuccessful login attempts. Please click 'Password Recovery' on the menu bar at the top of the page and follow instructions. An email that includes a link for resetting your password will be sent to your registered email address.

It depends on which language you wish to receive communications in. Depending on which language you choose on the website, you will be redirected either to the Front Row (English language) or Supporters Club (Japanese language).

Yes. You are eligible to participate in the priority sales for the members of the Front Row. Please do not deselect "I am a member of the Front Row" in 'My Account' page.

If you are already a member you will still need to create an account on the ticketing site in order to apply for tickets and tick the box to confirm that you are a member to receive priority sale benefit.

The email address or password you provided may be incorrect. If you would like to reset your password, please click 'Password Recovery' on the menu bar at the top of the page and follow instructions.

Please activate your account through the New Account Activation email.

This appears when you press 'Activate My Account' button in the New Account Activation email even though you have already completed the process. Please login to check whether your registration is complete or not. If you cannot login, please send a request via ‘Contact Us’ section on the FAQ page.

The email address has been already registered.

Please create a new account with a valid email address.

Please enter your email address and password on the 'login' page.

Invitations are sent to the Rugby community members. Please check with the organization you belong to or send an inquiry via ‘Contact Us’ section on the FAQ page.

Please click on the 'click here' link in the message saying 'If you cannot see the activation button above, please click here to activate your account.'.

No. You can use the same account details to login for the recent Rugby Community sale and apply for additional tickets in the General Sale.

Teams that are registered by 31 October 2017 will qualify for the Rugby Community pre-sale.

"Former members of the teams that are registered by 31 October 2017 will qualify for the Rugby Family pre-sale. Please contact the Rugby World Cup 2019 Ticketing Customer Centre at support@tickets.rugbyworldcup.com."

We do not send an email to notifiy you that your account has been activated.


Seating information

No, you cannot select your seat.

Your application will be for tickets in a particular price category rather than for specific seats. Seat details will be confirmed once all venue configurations are completed in late 2018.

No, there is no segregated seating.

No, you cannot. Please select by Category.

Seat details will be confirmed once all venue configurations are completed in late 2018.

The tournament guidelines regulate that the number of ticket per price categories should not exceed four.

You will be informed of your seat(s) once the seat(s) are assigned in the summer of 2019.

No, different seats will be assigned for each order.

We ask our customers who have accessibility requirements (excluding those who are wheelchair users) to use the online enquiry form to inform us of your accessibility requirements.


Ticket categories and prices

Please refer to the pricing list.

Yes, tax is included in the price.

Child Ticket prices are available to anyone aged 15 years and under as of the match date in 2019.

Child ticket prices are available for the 40 pool matches of the 48 matches. No child prices are available for knock-out stage matches.

Please refer to the pricing list.

Children aged 2 years and under as of the match date will not require a ticket, provided that they sit on the lap of the accompanying adult parent or guardian who has a ticket.

"It is our ambition where possible that all tickets for people who require wheelchair access are priced at category D (including child price) regardless of the location in each venues. Individuals will receive a personal assistant ticket at no extra charge. Please refer to the ticket pricing list. Please click here if you have specific accessibility requests other than wheelchair users to inform us of their accessibility requirements during the sales phase."

There are child prices for the 40 pool matches. The price of wheelchair tickets is equivalent to the Category D price of each match. Please refer to the pricing list.

No, we only offer a concession price for children aged 15 years and under.

There are no group sales on the site. Please refer to the Hospitality package for Group/Corporate sales.

We have no plans to discount the tickets.


Premium seats/Hospitality tickets

Hospitality packages will be sold via STH Japan which was founded by Sport Travel and Hospitality Group (STH). With the exception of premium seats you cannot apply for these packages on the Rugby World Cup 2019 official ticketing site. More details can be found on https://hospitality.rugbyworldcup.com/en/


Purchasing Tickets

No. Selecting a team in the team preferences section will not affect the result of your ballot sales application.

Priority sales opportunities are for members of Rugby Family & Friends organizations and groups, including Front Row, as well as residents of the host cities and regions.

Please see the 'Ticket Information' page.

No. You cannot use a P.O. Box as your address when applying for or purchasing tickets.

A ballot is a fair way of selecting who will win the chance to purchase tickets for any matches that are oversubscribed in the application sales stage. Tickets are not allocated on a first come, first served basis during the application sales phase.

Mastercard is the official payment partner of RWC 2019. Those who apply for Rugby World Cup 2019 (RWC 2019) tickets with their Mastercard will receive double entries into the ballots for the opportunity to secure tickets to each of the matches they apply for. With Mastercard, you gain access to a range of experiences and benefits starting with doubling your chances to get RWC 2019 tickets.

If you choose Mastercard as your payment method, you can double your chances of winning tickets. You can also increase your chance of winning tickets by accepting to purchase a ticket in a higher or lower price category. These options are available for you to select when submitting your application.

No, all tickets must be applied for online. Please visit https://hospitality.rugbyworldcup.com/ for Hospitality packages and http://supportertours.rugbyworldcup.com/ for travel packages.

Please see information on the ‘Buy Official’ page on the Rugby World Cup official website: https://www.rugbyworldcup.com/buy-official/


Applying for tickets

Each customer is entitled to apply for up to 6 tickets per match per application.

Each customer is entitled to purchase up to 6 tickets per match.

Each customer can apply for tickets in each sales phase as long as he/she belongs to respective segment.

Each customers is entitled to apply for tickets at any age. Customers aged 19 years and under need parental consent for their ticket application. Children aged 15 years and under must be accompanied to the match by a parent or a guardian.

You can purchase up to 6 tickets per match.

The first General Sale is an application process open to public enabling as many people as possible to have the opportunity to attend RWC 2019. During this window we are accepting applications for the tickets that you would like to purchase. This is not a first come, first served sale, so there is no advantage gained from submitting your application on the first day. At the end of the application process all oversubscribed matches will be balloted and we will inform successful applicants of the ticket they have been offered.

Applications are welcome from anyone around the world.

Applications are welcome from anyone around the world.

Yes. You will have the opportunity to amend your application as many times as you wish up to the closure of the application phase.

Yes, you can apply for up to a total of 6 tickets in any Categories per match.

Customers who select Mastercard for payment will automatically receive double entries into the ballot.

Please submit applications separately. Seats will be allocated per application.

Wheelchair users will have the opportunity to apply for tickets online. You will have the opportunity to apply for a wheelchair space across all RWC 2019 matches. The number of wheel chair tickets will be limited. All wheelchair users will also receive a personal assistant ticket at no extra cost.

Yes. All ticket purchases are subject to a delivery charge:
- For physical tickets (to a postal address in Japan): JPY 1,000
- For physical tickets (to a postal address other than Japan): JPY 3,000 or JPY 3,700 or JPY 4,900, depending on the country of your registered address when the ticket was purchased.
- For electronic tickets (Japan and all countries): JPY500
*Convenience store commission fee:
If you choose to pay for your tickets at a convenience store (7-Eleven or FamilyMart) in Japan, you will be charged an additional commission fee of JPY216. Payments made by credit card or Masterpass do not require a commission fee.
For further details, please refer to 'Other Expenses' in our 'Act on Specified Commercial Transactions' page.

No, you cannot. All matches won per application need to be purchased.

No, you cannot. All matches won per application need to be purchased.

No, your application remains valid. Tickets will be delivered to your new address.

It is unlikely. However in some cases, the same seats will be assigned to you, whereas in other cases different seats will be assigned.

Cascading is an option to increase your chance of winning tickets by accepting a ticket in either a higher or lower price category you apply for in the ballot which is oversubscribed. There is no cascading option for Premium and wheelchair seats.

Donation is optional. If you wish to make a donation, please select the amount from the pulldown.

No, the ballot is per order regardless of the number of categories you applied for.

You can check you ticket application(s) in the 'My Applications' page.

If you would like to amend your ticket applications, please do so before the relevant application window closes. Simply log in to your account, visit 'My Applications' page and then select Withdraw to cancel your application(s). To make changes, please restart the ticket application process.

Please check your spam folder. You can also confirm your ticket application(s) on 'My Applications' page.

Please check your spam folder. There is a payment deadline for any ballot you have won. You can also confirm the result on 'My Applications' page.

A ballot result email will be sent out to all applicants. You can also confirm the result on 'My Applications' page.


Payments

Credit card information is not required at the time of application. Once you win the ballot, your credit card information will be required to make the payment.

Unfortunately, your application will be deemed as cancelled.

Please click the 'Proceed to Payment' button in 'My Applications' and check the box next to the convenience store of your choice. You will be notified of a 13-digit convenience store payment number. Please take this 13-digit payment number to the convenience store and complete your payment before the payment deadline.
For 7-Eleven, please click here.
For FamilyMart,please click here.

No, based on the Ticketing Terms and Conditions, the applicant's credit card number must be used for the payment. If you reside in Japan, you can choose to pay in cash at a convenience store.

No, you need to pay using one payment method. If you think the amount exceeds the credit limit, please consult with your credit card company in advance.

If you won the ballot selecting this option, you committed to pay via Mastercard/Masterpass and no alternative payment method will be available to you.

Please check your spam folder. You can also confirm your ticket application(s) on 'My Applications' page.

Depending on the payment method, it may take a while to have the status reflected on 'My Applications' page.

The date of use will be the date of settlement. As for the date of withdrawal, please check with you credit card company.

Yes. This will only apply to Japanese residents and those who did no tick ‘Mastercard Double Your Chances’. Orders under JPY300,000 (delete 'JPY') can be paid in cash at the following convenience stores: 7-Eleven, FamilyMart.

​By ticking the box to participate in the ‘Mastercard Double Your Chances’ promotion, you are committing to paying online via Mastercard or Masterpass.

​By simply and securely registering your credit card information and shipping information in Masterpass, you can shop quickly at Masterpass participating merchants worldwide. For more information, please click here.

Confirm your credit limit and contact your credit card company, and tell them (a) that it is about a transaction on the Rugby World Cup 2019 official ticketing site, (b) the date and time you were trying to make the payment, and (c) the total amount to be paid.

The window you see is created by the credit card company for enhanced security. Please enter the username and password registered to your credit card website.


Delivery of tickets

All tickets will be delivered to your postal address or your mobile phone closer to the Tournament in 2019. Further details regarding ticket dispatch will be emailed to ticketholders in 2019.

The application will become invalid and your tickets will be released.

No, you cannot cancel your tickets once you have paid for them. The official ticket resale service will be in place in 2019 that gives you the opportunity to sell any unwanted tickets to the other fans.

You can only change the delivery method for ballot sales only before the relevant application window closes. Simply log in to your account, visit 'My Applications' page and then select Withdraw to cancel your application. To make changes, please restart the ticket application process.

We can only deliver tickets per order.

Tickets will be delivered to the address you provided at the time of account registration. Tickets are planned to be delivered in the summer of 2019. If you wish to change the delivery address, log into your account, visit and make changes in 'My Account' page.

If you would like to change the delivery method, please do so before the relevant application window closes. Simply log in to your account, visit 'My Applications' page and then select Withdraw to cancel your application. To make changes, please restart the ticket application process.

All tickets will be delivered to either postal addresses or mobile phones closer to the Tournament in 2019. The delivery fee for tickets delivered by post using a secure delivery method will be automatically calculated based on the billing and delivery address provided in a ticketing account. The delivery fee for E-Tickets is JPY500. Further details regarding ticket dispatch will be emailed to ticketholders in 2019.

The delivery fee for tickets delivered by post using a secure delivery method will be automatically calculated based on the billing and delivery address provided in a ticketing account. The delivery fee for E-Tickets is JPY500. All tickets will be delivered to postal addresses or mobile phones closer to the Tournament dates in 2019. Further details regarding ticket dispatch will be emailed to ticketholders in 2019.


Match day information

"Yes, guide dogs will be permitted at all Rugby World Cup 2019 venues. As soon as you have purchased your ticket, please fill in and send an application form from the link below. https://form.tickets.rugbyworldcup.com/form/pub/rwc2019/form_en

You can check on the official tournament site. More information will be added as further venue plans are confirmed.

Yes, you might be required to show your identification card on the match day.

No. You are not allowed to interfere with the enjoyment or comfort of any person at the venue, such as, large flags, banners and flag poles, oversized hats and large umbrellas, etc. which limit other people’s view, noisemakers which make excessive loud noises such as vuvuzelas, histles, horns, air horns, drums, rattles (things emitting clatters and sounds), and or musical instruments. Please refer to the Ticketing T&C.

Yes, the match will be held in rain.

Photographs or any other recordings of sound or images are allowed for personal purposes only. Regardless of the purpose, any tripods, monopods or video camera equipment whatsoever including ‘selfie sticks' are not allowed to be brought into the venue. Please refer to the Ticketing T&C.

No, You can’t


Others

You can change the language settings (available in English or Japanese) by selecting the flag on the top right hand corner of this site.

No. We only provide services in English and Japanese.

No. The only difference is the language.

This is because some of the matches are jointly hosted by the prefecture and the city, whereas others are hosted only by the city.

No. You cannot use 'feature phone/flip phone' on the official ticketing site.

Supporters Club is the Japanese language free official newsletters of the RWC2019 Rugby World Cup, operated by JR2019. You can find more details at: http://www.rugbyworldcup.com/supporters

Travel packages, which includes accommodation, transportation and match tickets, and Hospitality package(s), which includes food and drinks and other services before and after the match along with the match tickets, can be purchased by anyone. These packages will be sold through Sports Travel and Hospitality (STH), the official tournament travel agent. You cannot apply for these packages on the Rugby World Cup 2019 official ticketing site. More details can be found on www.rugbyworldcup.com/tickets

Your data is stored in a data center mainly in Japan. For more details about your data please refer to the Privacy Policy.

Your personal details will be shared with World Rugby and the Japan Rugby Football Union in order to grow rugby in Japan and around the world.For more details about your data please refer to the Privacy Policy.

Yes, you can. Please create a ticketing account. You will then be contacted separately with more information on each priority sale.

As a general guideline, please make sure that
▪ Javascript must be enabled.
▪ Cookies must be enabled.
▪ Images must not be blocked
Regarding browser support, we support the last three versions from the majority of the browsers which do not include beta or dev releases:
▪ Web View
▪ Internet Explorer 10 or higher
▪ Firefox
▪ Chrome
▪ Safari
▪ Edge
▪ Mobile View
▪ Mobile safari versions that come with iOS 8 till the recent iOS releases.
The web application will work with older browser version as well but we suggest our users to upgrade the browsers to the latest one for the best possible experience.

Fans are able to support World Rugby’s ‘Spirit of Rugby’ initiatives that embody and promote the core values of the game by making a donation together with the ticket payment. Contributions will be allocated to designated organizations making social contributions and implementing charitable activities through rugby. Of course, donation is voluntary, but if you wish to make a contribution, please select the amount from the dropdown. Please note that during the ballot sales period, your donation will be accepted only if you win the ballot to purchase your tickets.


Contact us by phone or e-mail

Please call us at the following number:
+81 50 3786 6615
Available between 10:00 and 18:00 (JST) every day.
Service will not be available during the New Year's Holidays.
*Please note that it may take some time for your call to get through to our customer service at a peak period.
Please contact us by e-mail outside of business hours, or if all phone lines are busy.
Email Contact: support@tickets.rugbyworldcup.com
*We advise you to check the FAQs before making the call.